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Servicing & Maintenance

Annual Servicing of Leak Detection Equipment

Regular servicing of leak detection equipment is essential to ensure leak monitoring solutions are operating correctly. Alongside general wear and tear, there are a number of avoidable external factors that can impede their performance at the very moment they are required to act to protect your assets.  

All manufacturers covered

Whether you used Diamond Controls for your installation or another provider, our experienced engineers are on hand to provide maintenance and technical support of Leak Detection, Trace Heating and Gas Detection systems.

We service and maintain all manufacturers systems including:

> Aquilar
> Aqualarm
> Aqualeak
> AquiTron
> Envirotech Alarms
> Dantaet Leak Detection
> CMR Electrical
> Waterguard

> TTK UK
> Vimpex Hydrosense
> Leak Defence System
> Andel Floodline
> Leaksafe
> Jam
> Aquentis
> TraceTek plus many more

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Troubleshooting Leak Alarms

If your leak detection equipment is currently in alarm, please take a look at our Trouble Shooting Guide for tips on how to manage alarm triggers. If you cannot rectify your issue, please get in touch to request a service visit. 
Leak Alarm Troubleshooting

Our Services

Annual Service and Maintenance Contracts

Make significant savings on your system’s annual service and maintenance by subscribing to our Diamond or Gold package. 

Fault Finding & Emergency Response Call Outs

Our team of engineers can be called out to determine the cause of any faults with leak detection or trace heating equipment. 

Technical Support Line

Trained engineers ready to talk your team through basic functions, step by step, to support your business after an event, in resetting or remediating a system.

On-Site System Training

For you and your colleagues to allow day to day self-management of the systems in house. We also offer a commissioning and certification service for third-party installations.

Full Audit and Condition Reports

For systems inherited from previous tenants or facilities management companies, to give you the best chance of avoiding a failure and asset damage.

Retrospective Drawings & Manuals

Our engineers can create documentation for most systems if a system is inherited with no information from the previous tenant or contractor. View our design services.

Our services

Save on the annual servicing of your Leak Detection System

Subscribe to Diamond annual Service & Maintenance package for:

>In-depth service and system health-check
>Fault-finding visits included as part of the annual package
>Preferential discounted rates for any remedial works and
materials required
>Dedicated technical assistance throughout the year

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System Manufacturers we regularly service

Aquilar
AquiTron
Tracetek
Gas Detection Technologies
Liquid Leak Detection Systems
Andel
Aqualeak
Medem
Bartec
Waterguard logo
Raychem
Eltherm
Aqualarm
Jam
nvent
CMR Electrical
Heat Trace
Solco Ltd

Servicing & Maintenance – systems & products we regularly support

In addition to the systems installed and serviced found on our leak, gas and industrial detection pages, here are some of the other commonly serviced systems. We have extensive experience maintaining all manufacturers equipment so, if you do not see your system listed on our website, please still contact us and we will be happy to assist you.

Waterguard Series 7

Waterguard Series 7

Designed specifically to fully comply with BREEAM WAT02 and WAT03 assessment criteria for water monitoring and leak detection, the Series 7 system will detect any minor and major water leak from both the site boundary and internally within the building. This system will identify different flow levels using a pulse sensor sent to the control panel over set time periods with a self-learning audit function which monitors normal consumption.
Aqualarm STDi-24 Water Leak Detection Probe

Aqualarm STDi-24 Water Leak Detection Probe

Conductor water detector comprising of a detector module and the point detector, connected together via a 1m jumper cable. Used with the Aqualarm i-Zone touch system and i-Zone mini. Damaged point detectors could provide false alarm alerts or failure to alarm when needed and so regular maintenance ensures the integrity of your system.
Waterguard Siteguard+

Waterguard Siteguard+

A CIREG compliant water monitoring and leak prevention system for the mains water supply on construction sites. Including automatic out of hours water isolation and specific settings and features to eliminate down town due to false alarms. When installed with automatic shut off valves this system fulfils the objectives of the CIREG guidance for permanent works water systems.
AQSC Sensing Cable

AQSC Sensing Cable

Damaged sensing cables can compromise your leak detection system. As part of our maintenance packages, we can service your system, including all sensor cables and replace where required.
AquiTron AT-G-DETECT Refrigerant Gas Alarm Panel and Sensor

AquiTron AT-G-DETECT Refrigerant Gas Alarm Panel and Sensor

Although this is now a discontinued product, limited spares and replacement sensors are available for your maintenance needs.
AquiTron AT-G-SENSE Refrigerant Gas Alarm Panel

AquiTron AT-G-SENSE Refrigerant Gas Alarm Panel

This product was used alongside the AquiTron AT-GCS- panel and has now been replaced by the AquiTron AT-G-Alert system. Although this is now a discontinued product, limited spares are available for your maintenance needs.
Andel Floodline SVCP 1 Valve Control

Andel Floodline SVCP 1 Valve Control

Our experienced engineers can service and maintain your Andel Floodline system, and its connecting sensing cables and probes.
Andel Floodline Leak Detection System

Andel Floodline Leak Detection System

Our service and maintenance engineers can help rectify any issues with your Andel Floodline detection panel and its connecting probes and sensors. In addition, we can fully audit your detection system to ensure it is correctly configured for your needs.

Client Feedback

We’ve been helping customers with their leak detection and trace heating for almost 20 years.

Take a look at what some of our customers have to say about their experience with Diamond Controls.

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“Diamond Controls is a very reliable company that provides a good service. They always try to accommodate even when unrealistic time scales are requested.”

Envirotech Services Ltd.

“Please pass on our thanks to your operatives that attended site last week.  Richard and his team were most helpful and nothing was too much trouble.  A really great team.”

T Clarke Contracting Ltd

“Diamond Controls who did the service for us are one of the best companies we use in regards to leak detection and such systems as we have at Rathbone Markets. They are very thorough and happy to help over the phone if required.”

KCE FM

“I just wanted to say what a great job your lads are doing on site for us, really helpful and keeping me in the loop with any issues that arise so I can get it sorted for them ASAP.”

Project Manager
T Clarke Contracting Ltd

“I want to thank you for your patience on this job. As always we were put under pressure from the builders and it’s a breath of fresh air to have Diamond Controls on site.

You are easy to deal with & complete a clean working install which was complimented by both the consultant and client.”

Project Manager
Sale Service & Maintenance Ltd

“Once again you guys did a splendid job with no fuss or bother and I look forward to receiving the drawing.”

Consultant, Corporate Services
20 Bank Street, Canary Wharf

“I would just like to say thank you for all your help and especially arranging everything in such short notice. It’s been a pleasure working with Diamond Controls. The engineers were very helpful and ensured the system was properly tested and commissioned. I was very impressed with the effort and time spent going up and down to each room especially as there were 5 floors of guestrooms.”

M&E Project Co-Ordinator
Vascroft Contractors

“I’d like to pay compliment to the level of professionalism offered by Diamond Controls on this project. The training and commissioning process and packages provided were all top dollar.”

Mechanical Project Manager
Mechanical Services Ltd

“Thank you for the report and the work the team did on Saturday. Really nice work and thanks for also running the BTI cable in situ with your cable, very much appreciated.”

Maintenance Manager
Glencore UK Ltd